Terms of Service

Last updated: September 2, 2025

By accessing and using our platform and services, you agree to be bound by these Terms of Service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with these Terms of Service, you are prohibited from using or accessing our platform and services.

Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you and our company. By creating an account, accessing our platform, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these terms.

We reserve the right to review and amend any of these Terms of Service at our sole discretion. When we make changes, we will post the updated terms on our website and notify existing users via email. The changes will take effect immediately for new users and within 30 days for existing users.

Service Description

Twenlo is a market research and startup idea generation platform that helps entrepreneurs discover profitable business opportunities using AI and real market demand data. Our platform analyzes online communities, forums, and market data to identify pain points and generate validated startup ideas.

All trademarks, service marks, and company names are the property of their respective owners.

User Accounts and Security

To access our platform features, you must create an account by providing accurate, complete, and current information. If you create an account, you are responsible for maintaining the security of your account, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it.

You must immediately notify us of any unauthorized uses of your account, or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.

Each user is permitted to register only one account at any point in time. Creating multiple accounts may result in immediate termination of all associated accounts.

Purchase of Subscriptions

Twenlo customers purchase subscription plans to use our platform services. Paddle.com Market Ltd. is a trusted reseller of Twenlo and handles all the payment related processes.

All fees are charged in advance and are non-refundable except as expressly stated in our refund policy. You are responsible for all taxes associated with your use of our services.

Refund Policy

Twenlo is not obligated to provide you a refund at any time. You have 48 hours after the transaction to request for a refund, but please be advised that we reserve the right to decline that request should we see that a large number of credits have been used up, or potential abuse of our system.

Usage License and Restrictions

Permission is granted to access and use our platform and services for legitimate purposes for as long as your subscription remains active. This constitutes the grant of a license, not a transfer of title, and under this license, you may not:

  • • Modify, copy, prepare derivative works of, decompile, or reverse engineer any part of our platform
  • • Remove any copyright, trademark, or other proprietary notices from our services
  • • Use our platform for any illegal, harmful, or fraudulent purposes
  • • Attempt to circumvent any restrictions, security measures, or usage limits
  • • Share your account credentials with unauthorized parties
  • • Mirror or redistribute our services without explicit written permission

This license shall automatically terminate if you violate any of these restrictions and may be terminated by us at any time, with or without cause, with or without notice, effective immediately.

User Content and Data

You retain ownership of any content, data, or information you upload, create, or generate using our platform. By using our services, you grant us a limited, non-exclusive license to process, store, and display your content solely for the purpose of providing our services to you.

You are solely responsible for the content you create and share through our platform. You agree not to upload, create, or share content that is illegal, harmful, offensive, or violates the rights of others.

We reserve the right to remove any content that violates these terms or our community guidelines without prior notice.

Prohibited Uses

You agree not to use our platform for any unlawful purpose or any purpose prohibited under this clause. Prohibited uses include but are not limited to:

  • • Violating any local, state, national, or international law or regulation
  • • Transmitting or procuring the sending of any advertising or promotional material without our prior written consent
  • • Impersonating or attempting to impersonate our company, our employees, another user, or any other person or entity
  • • Engaging in any other conduct that restricts or inhibits anyone's use of our platform
  • • Using our services to harm minors in any way

Termination

We may terminate or suspend your account and access to our services immediately, without prior notice or liability, for any reason, including but not limited to breach of these Terms of Service.

You may terminate your account at any time by contacting our support team or through your account settings. Upon termination, your right to use our services will cease immediately.

All provisions of these Terms which by their nature should survive termination shall survive termination, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Disclaimer of Warranties

Our services are provided on an "as is" and "as available" basis. We make no warranties, expressed or implied, and hereby disclaim and negate all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property.

We do not warrant that our services will be uninterrupted, secure, or error-free, or that any defects will be corrected.

Limitation of Liability

In no event shall we or our suppliers be liable for any consequential, indirect, incidental, special, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services.

Our total liability to you for all claims arising out of or relating to these terms or your use of our services shall not exceed the amount you paid us in the twelve months preceding the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so these limitations may not apply to you.

Indemnification

You agree to defend, indemnify, and hold harmless our company, its affiliates, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of or relating to your violation of these Terms of Service or your use of our services.

Severability

Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.

Changes to Terms

We reserve the right, at our sole discretion, to modify these Terms at any time and post the updated version on our website. By continuing to access or use our services after any revisions become effective, you agree to be bound by the revised terms.

If you do not agree to the new terms, you must discontinue your use of our services and may request account termination.

Contact Information

For any questions or concerns regarding these Terms of Service, please contact our support team at: support@twenlo.com