Last updated: September 2, 2025
Your privacy is important to us. It is our policy to respect your privacy and comply with any applicable law and regulation regarding the personal information we collect about you through our website and services. This privacy policy explains how we collect, use, and protect your information when you use our platform.
Personal information is any information about you which can be used to identify you. Any information we collect may be automatically collected (information automatically sent to us by your devices when you access our services) or voluntarily provided (information you knowingly and actively provide us).
Our servers automatically log standard data provided by your web browser when you visit our website. This data may include:
Additionally, if you encounter errors on our site, we automatically collect data about the error and circumstances surrounding its occurrence. This may include technical details about your device and what you were trying to do when the error happened.
When you create an account or subscribe to our services, we collect personal information such as your name, email address, and payment information. When you contact us or interact with us on social media, we may collect personal information associated with your activity, such as your name and profile information.
When you use our platform, we may collect and log certain information about your activities for the purpose of maintaining performance, security, and functionality. This includes content you create, features you use, and general interaction patterns with our platform.
We collect this data to ensure efficient operation of our service, troubleshoot technical issues, and improve your overall experience by providing better recommendations and platform functionality.
We may collect personal information from you when you:
We may collect, hold, use, and disclose information to enable you to access and use our platform, provide our core services, process payments, deliver our services to you, customize your platform experience, communicate with you, maintain internal records, conduct analytics and business development, send marketing communications, comply with legal obligations, resolve disputes, and ensure security and fraud prevention.
Personal information will not be further processed in a manner that is incompatible with the aforementioned purposes.
We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources to better understand user needs and improve our services.
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous.
When we collect and process personal information, we protect it within commercially acceptable means to prevent loss, theft, and unauthorized access, disclosure, copying, use, or modification.
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security.
We may disclose personal information to third-party service providers for the purpose of enabling them to provide their services, including IT service providers, data storage, hosting providers, analytics, payment processors, and customer support tools.
We may also share information with our business partners, legal authorities when required by law, or in connection with any actual or prospective legal proceedings.
The personal information we collect may be stored and processed in various countries where we or our service providers maintain facilities. These countries may not have the same data protection laws as your country.
If we transfer your personal information to other countries, we will protect the transferred information in accordance with this privacy policy and applicable laws.
You may request details of the personal information we hold about you. If you believe any information is inaccurate or out of date, please contact us and we will take reasonable steps to correct it.
You may request that we delete the personal information we hold about you. We will take reasonable steps to delete your information from our current records, though this may affect your use of our services.
You have the right to request a copy of your personal information in a readable format. You may also request that we transfer this information to a third party where technically feasible.
If you have agreed to receive marketing communications, you may change your mind at any time by contacting us or using the unsubscribe link in our emails.
We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.
We use "cookies" to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.
If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
In the event our site contains links to third party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.
For any questions or concerns regarding your privacy, please contact our Data Protection Officer at: support@twenlo.com